Terms & Conditions

Last updated: August 06, 2025

1. Introduction

These Terms and Conditions ("Terms") govern your use of the services provided by STACC OÜ ("Company," "we," "our," or "us"), a limited liability company registered in Estonia with registration number 13680551.

By engaging our services or using our website , you agree to be bound by these Terms. If you do not agree to these Terms, please do not use our services.

2. Services

2.1 Service Description

We provide comprehensive IT services including but not limited to:

• Computer maintenance and repair services
• IT infrastructure design and management
• Digital solutions development
• Technical support and consulting
• System integration services
• Staff training and education

2.2 Service Delivery

Services will be delivered according to the specifications outlined in individual service agreements or statements of work. We reserve the right to modify our service offerings at any time with appropriate notice.

3. Client Obligations

3.1 Cooperation

Clients agree to:

• Provide accurate and complete information necessary for service delivery
• Grant reasonable access to systems and facilities as required
• Cooperate with our technical staff and provide timely feedback
• Maintain appropriate backup systems for critical data
• Comply with all applicable laws and regulations

3.2 Client Responsibilities

Clients are responsible for:

• Maintaining current software licenses and compliance
• Following security protocols and best practices we recommend
• Providing a safe working environment for our personnel
• Notifying us promptly of any changes that may affect service delivery

4. Payment Terms

4.1 Fees and Billing

Payment terms are specified in individual service agreements. Unless otherwise agreed:

• Invoices are payable within 30 days of the invoice date
• All fees are in Euros (EUR) unless specified otherwise
• Late payments may incur interest charges of 1% per month
• All prices are exclusive of applicable taxes

4.2 Disputes

Any billing disputes must be raised within 30 days of the invoice date. Undisputed portions of invoices remain payable according to the original terms.

5. Intellectual Property

5.1 Our IP Rights

All intellectual property developed by us prior to or independent of client engagements remains our exclusive property. This includes methodologies, tools, templates, and know-how.

5.2 Client IP Rights

Client retains ownership of their pre-existing intellectual property and data. Custom developments created specifically for clients will be owned by the client upon full payment, unless otherwise agreed in writing.

5.3 Third-Party IP

Clients are responsible for ensuring they have appropriate licenses for third-party software and technologies used in our services.

6. Confidentiality

We maintain strict confidentiality regarding client information and business operations. We will not disclose confidential information to third parties without express written consent, except as required by law or court order.

Both parties agree to:

• Protect confidential information with the same care as their own
• Use confidential information only for authorized purposes
• Return or destroy confidential information upon request
• Ensure employees and contractors maintain confidentiality

7. Data Protection and Privacy

We are committed to protecting personal data in accordance with applicable data protection laws, including GDPR. Our data processing practices are detailed in our Privacy Policy.

For client data processing activities, we will enter into appropriate data processing agreements as required by law.

8. Warranties and Disclaimers

8.1 Service Warranty

We warrant that our services will be performed with reasonable care and skill in accordance with industry standards. Any defective services will be remedied at no additional cost within a reasonable timeframe.

8.2 Disclaimers

EXCEPT AS EXPRESSLY STATED, OUR SERVICES ARE PROVIDED "AS IS" WITHOUT WARRANTIES OF ANY KIND. WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

9. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW:

• Our total liability for any claim shall not exceed the fees paid for the specific services giving rise to the claim
• We shall not be liable for indirect, consequential, special, or punitive damages
• We shall not be liable for loss of data, business interruption, or lost profits
• Claims must be brought within one year of the incident giving rise to the claim

10. Force Majeure

Neither party shall be liable for delays or failures in performance due to circumstances beyond their reasonable control, including natural disasters, government actions, labor disputes, or technical failures of third-party services.

11. Termination

11.1 Termination by Either Party

Either party may terminate ongoing service agreements with 30 days written notice. Project-based services will continue until completion unless terminated for cause.

11.2 Termination for Cause

Either party may terminate immediately for material breach that remains uncured after 15 days written notice, or for insolvency, bankruptcy, or cessation of business operations.

11.3 Effect of Termination

Upon termination:

• All outstanding fees become immediately due
• We will return or destroy client confidential information
• Clients must remove our software and tools from their systems
• Survival clauses (confidentiality, liability, etc.) remain in effect

12. Indemnification

Client agrees to indemnify and hold us harmless from claims arising from:

• Client's use of our services in violation of these Terms
• Client's violation of applicable laws or regulations
• Client's infringement of third-party intellectual property rights
• Client's negligence or willful misconduct

13. Governing Law and Jurisdiction

These Terms are governed by Estonian law. Any disputes arising from these Terms or our services shall be resolved through the Estonian court system, with Tallinn County Court having primary jurisdiction.

14. Modifications

We may modify these Terms at any time by posting updated versions on our website. Continued use of our services after modifications constitutes acceptance of the new Terms. For material changes, we will provide reasonable advance notice.

15. Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions will continue in full force and effect. Invalid provisions will be replaced with valid provisions that most closely reflect the original intent.

16. Entire Agreement

These Terms, together with any signed service agreements and statements of work, constitute the entire agreement between the parties and supersede all prior negotiations, representations, or agreements relating to the subject matter.

17. Contact Information

For questions about these Terms or our services, please contact us: